To activate an RMS credit you need: the credit code (from device packaging), the device serial number, an RMS account (free to create), and the device connected to the internet. The whole process takes under 10 minutes.
Go to rms.teltonika-networks.com and click Register. Enter your email address and create a password. Verify your email. Account creation is free and does not require a credit card.
Once logged in, click on your username in the top right, then select Credits from the dropdown. This shows your current credit balance and provides the redemption field.
Type or paste your RMS credit code into the Redeem Code field and click Apply. The credit is immediately added to your account balance. For purchased credit bundles, all codes in the bundle can be applied in sequence.
In the RMS dashboard, click Add Device. Enter the device serial number (printed on the device label). The system will look up the device model and firmware version. If the device has already connected to RMS via the built-in RMS agent, it may appear in a pending state waiting for a credit to be assigned.
Log into the device web interface. Navigate to System > Administration > RMS (the exact path varies by firmware version). Enter your RMS account credentials or use the one-click pairing feature if available on your firmware version. The device will connect to the RMS platform and consume one credit from your account.
Return to your RMS dashboard. The device should show a green status indicator within 1-2 minutes of completing the agent configuration. You can now access it via RMS Connect, set up monitoring alerts, and push configuration remotely.
The RMS agent is firmware built into every compatible Teltonika device. It runs as a background process that maintains a persistent connection to the RMS platform over HTTPS (port 443). This means the device can be managed through any firewall or NAT without requiring port forwarding or a public IP address – the device initiates the outbound connection to RMS, and RMS routes your management traffic back through that tunnel.
| Problem | Likely cause | Resolution |
|---|---|---|
| Device not appearing in RMS | RMS agent not configured or device offline | Check RMS agent settings in device UI; confirm internet connectivity |
| Credit code rejected | Already redeemed, or incorrect entry | Check for typos; contact your reseller if new and unused |
| Device shows offline in RMS | Agent configured but no internet path to RMS | Check firewall rules for outbound HTTPS to rms.teltonika-networks.com |
| Cannot find credit code sticker | Packaging discarded or sticker missing | Reseller can supply code via serial number; raise with Teltonika support |